Made to order

Custom Orders

Most Hoyra pieces are embroidered after you order them. This page explains what happens between checkout and delivery, and what we need from you to start cutting.

How a custom order works

  1. Choose the piece, size, colour and motif on the product page.
  2. Enter your bust, waist and hips in the measurement fields. The size guide on the product page shows how to take them.
  3. Complete payment at checkout. Your order enters the production queue.
  4. We review your measurements within one business day. If a number looks wrong or does not match the size chart, we email you before cutting.
  5. We cut and embroider each piece in our Lviv studio. Production takes up to 30 days.
  6. We ship with Nova Poshta in Ukraine or Meest Express worldwide. Shipping is paid by the recipient.

Standard pieces and complex pieces

Dresses, shirts and other standard made-to-measure garments need your three measurements at checkout. The cut starts from those numbers, so the order cannot move into production without them.

Complex pieces, such as wedding orders, custom motifs or one-off designs, often need a conversation first. Contact us before ordering and we will agree the measurements, the motif and the timeline in writing.

If you do not have your measurements yet

For a standard piece, take the three measurements before you order. It takes about ten minutes with a friend and a tape measure, and our How to Measure page walks through each one. If you are between sizes, message us and we will confirm the size before you pay.

If measurements are missing

For complex pieces where measurements are collected after checkout, we email you twice in the first 14 days. If we still do not have the numbers after 14 days, we cancel the order and refund it in full to the original payment method.

Fit and alterations

Contact us within 14 days of delivery if the fit is not right. Send photographs, the measurements you used and a short description of the problem. We will adjust or remake the piece where the design allows. Made-to-measure items are not eligible for change-of-mind returns; the Returns Policy explains the full terms.

Questions

Email [email protected] or message +38 (067) 979-47-22 on Viber or WhatsApp with your order number. We reply within one business day.