Last updated: 9 November 2026

These terms govern your use of hoyra.ca and any order you place through it. By using the site or placing an order you accept them.

About us

Hoyra is an embroidery studio at 45 Ivana Franka St., Lviv, Ukraine. You can reach us at [email protected] or +38 (067) 979-47-22.

Products and descriptions

Every piece is hand-embroidered, so small differences in stitch, shade and finish are normal and are part of what makes the garment unique. We photograph products as accurately as we can, but colours can look different from screen to screen. Measurements in our size guide are approximate; if you are between sizes, ask us before ordering.

Prices and currency

Prices are set in Ukrainian hryvnia and may be displayed in other currencies for convenience. The amount charged is calculated at checkout. We may change prices and stop offering products at any time, but a change never affects an order we have already confirmed.

Orders and acceptance

Your order is an offer to buy. We confirm it by email after we have checked the details with you. We may decline an order if an item is unavailable, if the price was clearly wrong, or if we suspect fraud.

Payment

We accept card payments through Stripe. Made-to-order pieces require a 50% prepayment before production starts; the balance is due when your piece is ready. Production takes up to 30 days because each item is embroidered by hand.

Delivery

We deliver within Ukraine with Nova Poshta and internationally with Meest Express. Delivery times and costs are set out on our Delivery and Payment page. Shipping is paid by the recipient unless we agree otherwise. Risk passes to you on delivery.

Returns

Returns, exchanges and defects are handled under our Returns Policy, which forms part of these terms.

Intellectual property

All designs, photographs, text and embroidery patterns on this site belong to Hoyra. You may share links and images for personal, non-commercial use with credit. You may not copy our designs or use our content to sell products.

Your account

You are responsible for keeping your password private and for activity under your account. Tell us promptly if you think someone else has access.

Limitation of liability

We are responsible for loss you suffer that is a foreseeable result of our breach of these terms or our negligence. We are not responsible for indirect or consequential loss, or for losses caused by events outside our reasonable control. Nothing in these terms limits rights you have under mandatory consumer law.

Governing law and disputes

These terms are governed by the law of Ukraine. We will always try to resolve a complaint directly first: write to us and we will answer within 14 days. If we cannot agree, a consumer may apply to the courts of their place of residence where the law allows.

Changes

We may update these terms. The version published on this page at the time of your order applies to that order.