Last updated: 9 November 2026
We want you to love what you wear. If something is wrong with your order, tell us and we will fix it.
Made-to-order pieces
Most Hoyra pieces are embroidered after you order them, often with your size, colour and motif choices. That means a change-of-mind return is not automatic for made-to-order items. If you are unsure about size, fabric or colour, message us before ordering and we will help you choose.
Damaged, faulty or wrong item
If your piece arrives damaged, has an embroidery defect, or is not what you ordered, contact us within 14 days of delivery with your order number and photographs. We will repair, replace or refund the item, including the original shipping cost. You do not pay return shipping in these cases.
Change of mind
For ready-to-ship items that are not personalised, you may return them within 14 days of delivery if they are unworn, unwashed, with tags attached and in the original packaging. Contact us first for a return authorisation. Return shipping is paid by you. Once we receive and inspect the item, we refund the product price within 14 days to the original payment method.
Not eligible
- Items personalised with a name, monogram or custom motif.
- Items made to your measurements.
- Pieces that have been worn, washed, altered or damaged after delivery.
- Gift certificates.
Exchanges and sizing
If the size is wrong we will exchange it where the item is in stock, or adjust it where the design allows. Send us your measurements and we will advise before you ship anything back.
How to start
Email [email protected] or message +38 (067) 979-47-22 on Viber or WhatsApp with your order number, the item and the reason. We reply within one business day with the return address and next steps.
Refunds
Refunds go back to the card used for payment through Stripe. Depending on your bank, it can take 5 to 10 business days to appear. We will confirm by email when the refund is issued.